topic Re: I need help activating my account in Get Support

I need help activating my account

Jabes — Mon, 14 Aug 2023 19:13:54 GMT

I trying to activate a new Sim card. But I am unable as Public is trying to send a code to an old number I had last year. I'm also not able to properly log in so I'm not able to speak to an agent. Can anyone please help ?

Re: I need help activating my account

Chalupa_Batman — Mon, 14 Aug 2023 19:16:50 GMT

Hey @Jabes ,

Below is how you can get this code via the app. It's the same online. Just click on Didn't get Code and choose email instead. This will go to your email that you signed up with.

How to receive 2FA code via Public Mobile Phone app

Download the app via WiFi and sign in using the email you signed up with.

Click on the Didn’t get the code? Before you do though, check the box on This is a trusted device so you never have to be asked for the 2 step again on the phone.

The next window that comes up is this.

You can choose either Send Email which will go to the email you registered with or Send Voice Message meaning it will call your number and ask you to push buttons.

Re: I need help activating my account

Jabes — Mon, 14 Aug 2023 19:16:50 GMT

Thanks for the reply. I only had a button that said "Resend code" , never had the option to choose email.

Re: I need help activating my account

Chalupa_Batman — Mon, 14 Aug 2023 19:17:34 GMT

No worries. You should have that "Didn't Get Code?" option there. Give it a try and let us know it worked.

Re: I need help activating my account

Jabes — Mon, 14 Aug 2023 19:19:38 GMT

Now I'm not able to get back to the activation page haha

Re: I need help activating my account

Chalupa_Batman — Mon, 14 Aug 2023 19:27:55 GMT

OK. So, have you signed up on the new website? If not, go for it. Then it will try to send you that code and then of course you pick the "Didn't get code?" option so it goes to your email. In a few moments I'll tell you how to change that.

Re: I need help activating my account

Chalupa_Batman — Mon, 14 Aug 2023 19:30:54 GMT

When you have successfully signed into the new website, go to your profile .

Then click on your Eversafe ID - Manage Eversafe ID

There you can change your information there to which email account or phone number to change to.

Re: I need help activating my account

Jabes — Mon, 14 Aug 2023 19:34:37 GMT

I have tried on the website and I only get "resend code". It's trying to send it to an old number that I don't have anymore

Re: I need help activating my account

Chalupa_Batman — Mon, 14 Aug 2023 19:35:56 GMT

Click on resend code again and again. That other "Didn't Get Code?" should come up.

Re: I need help activating my account

Jabes — Mon, 14 Aug 2023 19:39:41 GMT

Is there an agent or someone I can talk to. This just isn't working. I've already clicked on trusted device before when I downloaded the app a few days ago.but now it's saying my phone and my computer aren't trusted devices. Need an agent to skip this process because I don't have access to that old phone.

Re: I need help activating my account

Chalupa_Batman — Mon, 14 Aug 2023 20:03:45 GMT

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Click on it and it will send a private message. Sorry we couldn't help.