topic Re: Unfamiliar incoming and outgoing phone calls in Get Support

Unfamiliar incoming and outgoing phone calls

Kin2 — Mon, 14 Aug 2023 18:46:14 GMT

Hello

Looking at my account online, I see that it daily lists an unfamiliar incoming and outgoing call from this number: 1 (778) 580-4001.

I have never received a call on my phone from this number and I have never called this number. It is not listed in my contacts. Why and how does it show on my account and consume my minutes?

Kin2

Re: Unfamiliar incoming and outgoing phone calls

Vneld — Mon, 14 Aug 2023 18:47:55 GMT

That is the number to the voicemail.

Have you checked your voicemail recently?

Re: Unfamiliar incoming and outgoing phone calls

Chalupa_Batman — Mon, 14 Aug 2023 18:49:27 GMT

@Vneld is correct. That's your voicemail.

Re: Unfamiliar incoming and outgoing phone calls

Kin2 — Mon, 14 Aug 2023 18:52:20 GMT

I was not aware of the VM number, nor that it consumed minutes when used. Mystery solved.

Thank you!

Re: Unfamiliar incoming and outgoing phone calls

Kin2 — Mon, 14 Aug 2023 18:52:54 GMT

I was not aware of the VM number, nor that it consumed minutes when used. Good to know.

Thank you!

Re: Unfamiliar incoming and outgoing phone calls

Vneld — Mon, 14 Aug 2023 18:54:04 GMT

You're most welcome!

Re: Unfamiliar incoming and outgoing phone calls

Chalupa_Batman — Mon, 14 Aug 2023 19:05:12 GMT

Well, it's not minutes used per say. As far as I know there isn't a charge to check your voicemail. It just registers as a outbound call.

Re: Unfamiliar incoming and outgoing phone calls

DennyCrane — Mon, 14 Aug 2023 19:33:57 GMT

@Chalupa_Batman Yes, calling your voicemail from your cell phone will deduct minutes if you're on a plan that doesn't have unlimited calling.

Re: Unfamiliar incoming and outgoing phone calls

Chalupa_Batman — Mon, 14 Aug 2023 19:37:08 GMT

Oh really? Huh. I won't say a word then. 😉

Re: Unfamiliar incoming and outgoing phone calls

SlickToxic — Mon, 14 Aug 2023 20:13:01 GMT

Am new here to learn and ask.Today isn't a good day for you.

Re: Unfamiliar incoming and outgoing phone calls

dust2dust — Mon, 14 Aug 2023 21:34:33 GMT

It's the default voicemail access number that goes through the call forwarding method to connect callers to your voicemail. Then, it's the default voicemail access number for when you long press the 1 key on your dialer to get into your voicemail to listen to them.
When people call and it drops to voicemail then that does not use minutes. The call is logged in the details but it's not "costing" you anything.
When you check your voicemail from the phone then that DOES use minutes. You'll see that on the first overview page minutes counter. This is the counter that matters. Then you'll see the call in the usage details.

Re: Unfamiliar incoming and outgoing phone calls

Kin2 — Mon, 14 Aug 2023 21:47:40 GMT

Thank you for the details.