topic Mistaken purchase in Get Support

Mistaken purchase

Mordy — Mon, 14 Aug 2023 12:22:44 GMT

I accidentally bought an add-on that I didn't need and then purchased the one that I did (unlimited talk and text in the US versus unlimited talk text and some data in the US). Is there any way to reverse the charges on the first one? I now have two redundant add-ons concurrently

Re: Mistaken purchase

softech — Mon, 14 Aug 2023 12:25:38 GMT

@Mordy

PM is a prepaid provider and generally do not provide refund. However, if it was an honest mistake, they will likely able to help. Please open a ticket with them by direct message here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Mistaken purchase

Mordy — Mon, 14 Aug 2023 12:35:24 GMT

Thank you so much I'm going to try that right now!