topic Re: Customer service agent? in Get Support

Customer service agent?

LindaMB — Mon, 14 Aug 2023 03:29:58 GMT

How can I get connected to a customer service agent?

Re: Customer service agent?

Priority — Mon, 14 Aug 2023 05:05:40 GMT

They'll occasionally respond at odd hours of the night sometimes as well.

Fellow Manitoban, check your inbox around 3am. I occasionally get responses around that time when reaching out late.

Re: Customer service agent?

BKNS27 — Mon, 14 Aug 2023 07:04:07 GMT

@LindaMB

The quick and easy way to contact a CS_Agent is by private message to an agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

There hours are 9:00am to 10:00pm EST so if you contact them now. They will get back to you by pm in the morning.

Re: Customer service agent?

Dunkman — Mon, 14 Aug 2023 13:43:32 GMT

@LindaMB

Is there anything the community members can help with?

Lots of questions can be resolved without CSA involvement.

Usually takes a few hours for CSA to respond.

Re: Customer service agent?

FidgetyBox — Thu, 23 May 2024 21:49:33 GMT

I was over charged twice on my account when my service renewed and on the 22nd I received an email saying my plan has been put on hold due to non payment.

I don't believe the community an help with this one.

I tried to subscribed to a 3 month plan but was still changed for the 1 month plan.