topic Re: 6 digit code in Get Support

6 digit code

Blair4 — Sun, 13 Aug 2023 19:43:07 GMT

I can’t get my 6 digit verification code sent to the phone for set up

Re: 6 digit code

Chalupa_Batman — Sun, 13 Aug 2023 19:48:46 GMT

Hi @Blair4 Try this.

How to receive 2FA code via Public Mobile Phone app

Download the app via WiFi and sign in using the email you signed up with.

Click on the Didn’t get the code? Before you do though, check the box on This is a trusted device so you never have to be asked for the 2 step again on the phone.

The next window that comes up is this.

You can choose either Send Email which will go to the email you registered with or Send Voice Message meaning it will call your number and ask you to push buttons.

Re: 6 digit code

softech — Sun, 13 Aug 2023 19:51:38 GMT

@Blair4

Put the PM sim into the phone first, if it can connect to the network, it will receive the sms

or you can select Didn't receive code and the. ask to send via email

Re: 6 digit code

H466537 — Sun, 13 Aug 2023 21:18:52 GMT

I am having the same problem. New phone, new SIM, new account. Public Mobile app installed but won't let me get past 6 digit verification code. No other options but to resend. SIM in phone doesn't have the mobile number listed. Won't call or text.