topic Re: Payment issue glitch? in Get Support

Payment issue glitch?

PandaQueen — Sun, 13 Aug 2023 16:48:20 GMT

I just recently received a message saying my subscription got put on hold due to an unresolved payment issue. My confusion is my auto renewal already began a new cycle about a couple days ago.

Re: Payment issue glitch?

dust2dust — Sun, 13 Aug 2023 16:50:52 GMT

If your services are working then ignore it. Obviously it was sent in error.

Re: Payment issue glitch?

Chalupa_Batman — Sun, 13 Aug 2023 16:52:49 GMT

What @dust2dust said. If you can still make calls, text people, use data and still get those annoying calls from your mother in law, then just ignore the message as it was probably an error. You can always sign in to your account to confirm things if needed. Also, you may wish to check the expire date of your credit card to make sure it isn't close to expire date. That is another reason those are sent out.

Re: Payment issue glitch?

hTideGnow — Sun, 13 Aug 2023 16:53:23 GMT

HI @PandaQueen

there has been some wrong sms sending out about payment

is your service working?

you check My Account?

you can just ignore if service is no problem

Re: Payment issue glitch?

PandaQueen — Sun, 13 Aug 2023 17:01:06 GMT

I did log into my account to confirm that everything is fine, which it is. Just got confused, is all.

Re: Payment issue glitch?

PandaQueen — Sun, 13 Aug 2023 17:48:11 GMT

Haha your response made me chuckle, sounds like my sarcastic humor.