topic Re: Over payment in Get Support

Over payment

MidSummerQueen1 — Sun, 13 Aug 2023 16:39:01 GMT

I just paid my bill and I was overcharged.. I downloaded my receipt and I can see that the credits and the promo were not applied to my account this billing cycle please help!

Re: Over payment

dust2dust — Sun, 13 Aug 2023 16:40:26 GMT

It would help us help you if you provided screenshots of your payment history from here. Not the receipt. Block out any identifiable info.

Re: Over payment

Chalupa_Batman — Sun, 13 Aug 2023 16:40:33 GMT

You can send a CS agent a private message via this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Over payment

MidSummerQueen1 — Sun, 13 Aug 2023 16:52:35 GMT

Sent messages

Re: Over payment

MidSummerQueen1 — Sun, 13 Aug 2023 16:57:57 GMT

Re: Over payment

MidSummerQueen1 — Sun, 13 Aug 2023 16:58:19 GMT

Re: Over payment

dust2dust — Sun, 13 Aug 2023 17:08:13 GMT

So you're on that $20 promo. Odd that it doesn't show the addition of that promo as a transaction. Then the prior $35 in balance.
You might be interested in newer plans though. More data value. More cost. But more value. If you're in to that sort of thing. Some are. I would rather spend less.

Re: Over payment

dust2dust — Sun, 13 Aug 2023 17:22:40 GMT

The above is an excellent point. You would lose the $20. So you're getting 20gigs for $35 net now. That's $1.75 per gig. The above example is $1.50 per gig. Look at the value of other plans as well.

Re: Over payment

dust2dust — Sun, 13 Aug 2023 17:33:27 GMT

@MetaMorpheusMob- It was a Cyber Monday deal. Look back in the Announcements category for details.
What $10?

Re: Over payment

dust2dust — Sun, 13 Aug 2023 17:46:46 GMT

@MetaMorpheusMob- Where does it say add-on? The two lines of $45 and $10 are how the plans are broken down in the system. This is the $55 plan. 45+10=55.

Adding - to swing this back to the customer @MidSummerQueen1 - what did you pay on the credit card? The $57? Or $35+tax? Or even $15+tax.

Re: Over payment

hTideGnow — Sun, 13 Aug 2023 17:44:18 GMT

hi @MetaMorpheusMob

you have the $55 plan with $20 discount from black friday?

Re: Over payment

MidSummerQueen1 — Sun, 13 Aug 2023 17:49:59 GMT

I paid 57 75 it was supposed to be 37.75

Re: Over payment

MidSummerQueen1 — Sun, 13 Aug 2023 17:51:32 GMT

It was a cyber Monday deal

Re: Over payment

MidSummerQueen1 — Sun, 13 Aug 2023 17:52:28 GMT

No idea why there is a $10 add on

Re: Over payment

dust2dust — Sun, 13 Aug 2023 17:57:24 GMT

Yes, your payment history seems a little confused. Since you've already sent the message, wait for a little red number to appear above the envelope next to your house avatar or tap the house and see the private messages link in the drop down to see if there's a red indicator. If you get an email notification then don't reply to it. Come back here and reply here.

Adding - it doesn't say add-on. Its how the billing works. It's listed as a $10 base plan and then whatever your total plan amount difference is.