topic Re: *611 Issues in Get Support

*611 Issues

edwardszd — Tue, 04 Jan 2022 20:19:40 GMT

Hi - I'm trying to make changes to my phone plan. Unable to make changes through selfserve online, message tells me to call *611. However, when I call *611, I get an error message saying I don't have long distance (which I do) and that I should call *611 to purchase an add-on, which I can not call.

Anyone encounter this problem before?

@CS_Agent, any advice?

Re: *611 Issues

NDesai — Mon, 15 Jan 2018 22:54:15 GMT

Long distance is not needed to call 611.

What changes are you looking to make? Self-serve should allow you to purchase an add-on if that is what you are looking to do.

Re: *611 Issues

NemoPM — Mon, 15 Jan 2018 22:59:46 GMT

I think they are having issues with there service in general. The mods are slow to get back it seems, which may indicate wider spread issues. I am getting that same error that you are, but my plan just renewed today. Something is up...

Re: *611 Issues

edwardszd — Tue, 16 Jan 2018 23:31:42 GMT

Trying to move to a new PM plan from a legacy plan which self-serve does not allow you to do. It gives instructions to call 611 for assistance.