topic Re: Transferred number not workkng in Get Support

Transferred number not workkng

Alyssa30 — Sun, 13 Aug 2023 15:20:56 GMT

Hi I just signed up yesterday with a plan with an esim and I wanted to transfer my number from my last provider but I still cannot get anyone messages or calls

Re: Transferred number not workkng

hairbag1 — Sun, 13 Aug 2023 15:21:09 GMT

@Alyssa30

have you tried turning phone OFF...then ON again ?

Re: Transferred number not workkng

Alyssa30 — Sun, 13 Aug 2023 15:21:45 GMT

Yes k have tried that

Re: Transferred number not workkng

computergeek541 — Sun, 13 Aug 2023 15:22:09 GMT

@Alyssa30 wrote:
Hi I just signed up yesterday with a plan with an esim and I wanted to transfer my number from my last provider but I still cannot get anyone messages or calls

If you have arleady proceeded with the request, a text message from your old provieder need to be replied to confirm that you wanted to transfer the phone number. To receive that text message, your old carrier's SIM card would have been need to be still in a working phone.

Re: Transferred number not workkng

hairbag1 — Sun, 13 Aug 2023 15:24:38 GMT

@Alyssa30

here's some reading to do...

https://www.publicmobile.ca/en/bc/get-help/articles/number-transfer-port-troubleshooting

https://www.publicmobile.ca/en/bc/get-help/articles/transfer-your-number

Re: Transferred number not workkng

BKNS27 — Sun, 13 Aug 2023 15:34:19 GMT

@Alyssa30

Did you reply to the text with your old SIM in your phone with YES confirming you are porting your old number over to PM?

You got 90 minutes to reply or porting will be cancelled.

If this is the case, you need to contact a CS_Agent to restart the porting process for you but your old SIM should still work.

So wait for an Agent to reply back to you by private messaging.

Contact them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437