topic Re: eSIM accidently deleted in Get Support

eSIM accidently deleted

Sopaul — Sun, 13 Aug 2023 05:16:59 GMT

I accidently deleted my eSIM with public mobile. Is there a way for me to retrieve it and restore it again?

Re: eSIM accidently deleted

softech — Sun, 13 Aug 2023 05:23:16 GMT

So, you have installed the eSIM and deleted it from the phone?

if so, you will need to login to My Account and buy another eSIM. Login to My Account, at the ‘Overview’ or ‘Subscription & Add-ons’ page in your account to purchase a new eSIM

For login to My Account, since you cannot receive the 2FA on the phone, you can choose to receive it via email. On the screen it is expecting you to enter the code, click Didn't get the code? or Resend code and then choose Send email

Re: eSIM accidently deleted

Priority — Sun, 13 Aug 2023 05:23:06 GMT

Unfortunately not, you'll have to buy and install a new one using the Public Mobile App.

'Buy a Physical SIM Card or Activate e-SIM'

https://myaccount.publicmobile.ca/en/account/purchase-sim

Re: eSIM accidently deleted

Sevcan — Sun, 13 Aug 2023 05:25:37 GMT

No, once an eSIM profile is deleted from the phone, you cannot restore the same eSIM profile again into another phone or on the same phone. You will need to purchase a new eSIM

Re: eSIM accidently deleted

Sopaul — Sun, 13 Aug 2023 05:31:54 GMT

I can't even login, it's asking to confirm full access and the code is sent to the number that I was getting the sim for. Not my phone number.

Re: eSIM accidently deleted

Sopaul — Sun, 13 Aug 2023 05:45:19 GMT

I purchased a new sim card, but how can I activate it if I can't log in?

Re: eSIM accidently deleted

Sevcan — Sun, 13 Aug 2023 05:45:45 GMT

Contact Public Mobile's customer support to retrieve and restore your accidentally deleted eSIM. They can guide you through the specific steps for your device and situation.

Re: eSIM accidently deleted

Dunkman — Sun, 13 Aug 2023 13:48:21 GMT

@Sopaul wrote:
I purchased a new sim card, but how can I activate it if I can't log in?

@Sopaul

If you signup for the new ever safe login system before, try to resend the code again. It should give you the option for email 2FA.

Re: eSIM accidently deleted

Sopaul — Sun, 13 Aug 2023 21:38:34 GMT

It gives me a code to my email, but when I log into my account it's says I need a code to get full access. But it sends it to my son's temp number but service isn't working

Re: eSIM accidently deleted

yiggfh — Tue, 03 Dec 2024 18:49:34 GMT

I have the same problem.how did you solve this?thanks.