topic Esim transfer between 2 devices in Get Support

Esim transfer between 2 devices

Ritika123 — Sun, 13 Aug 2023 04:27:25 GMT

Hi everyone,

i want to transfer my e-sim from one device to another. Can I do that, if so how?

I can’t even submit a ticket, it says error

Re: Esim transfer between 2 devices

LitlLdy — Sun, 13 Aug 2023 04:33:15 GMT

@Ritika123 wrote:
Hi everyone,
i want to transfer my e-sim from one device to another. Can I do that, if so how?
I can’t even submit a ticket, it says error

@Ritika123 , unfortunately not 😔. You would need to purchase a new eSIM!

The chatbot is broken! Sorry.

You can send a private message to a CS_Agent: -> https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Customer Support Agents are available from:

Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox at the top right of this page (envelope icon to the left of your community avatar).

Re: Esim transfer between 2 devices

Handy1 — Sun, 13 Aug 2023 04:34:16 GMT

@Ritika123 You can’t transfer eSIM from one device to another . But you can request a new eSIM for $5 from in your my account or with help of support

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Esim transfer between 2 devices

ShawnC13 — Sun, 13 Aug 2023 04:38:57 GMT

As of right now you are not able to transfer e-sims between devices. It is on PM's radar so hopefully a feature for the future.

Re: Esim transfer between 2 devices

Priority — Sun, 13 Aug 2023 04:43:54 GMT

You'll have to sign into your Public Mobile Account on the device you'd like to switch the e-SIM to using the Public Mobile App, and than buy a new e-SIM so it installs on the new phone and deactivates the old one.

'Buy a Physical SIM Card or Activate e-SIM'
https://myaccount.publicmobile.ca/en/account/purchase-sim

Re: Esim transfer between 2 devices

Sevcan — Sun, 13 Aug 2023 05:34:51 GMT

To transfer an eSIM from one device to another:

Deactivate eSIM on the current device.
Get new activation details (QR code or details).
Activate eSIM on new devices using new information.

Re: Esim transfer between 2 devices

CLWR — Tue, 03 Dec 2024 12:50:59 GMT

You need only to use 1 sim card.... then move between devices.... the esims are hard fixed to 1 and only 1 account and 1 device.... I found out the hard way