topic Re: Can’t receive calls after eSim transfer in Get Support

Can’t receive calls after eSim transfer

Steve1983 — Sun, 13 Aug 2023 03:31:46 GMT

Hello ,

I recently switched from a physical Sim card to an eSIM, and I thought it was done correctly, but for some reason I can’t receive phone calls, but I can make them . SMS messages seem to be working fine thou

what do I do ?

Re: Can’t receive calls after eSim transfer

Handy1 — Sun, 13 Aug 2023 03:34:38 GMT

@Steve1983 Try and Reboot the phone first . Or then try reset network settings . If no luck please submit ticket with support to help you

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can’t receive calls after eSim transfer

LitlLdy — Sun, 13 Aug 2023 03:46:19 GMT

@Steve1983 wrote:
Hello ,
I recently switched from a physical Sim card to an eSIM, and I thought it was done correctly, but for some reason I can’t receive phone calls, but I can make them . SMS messages seem to be working fine thou
what do I do ?

@Steve1983 , have you rebooted your phone yet & removed your Sim Card from your phone? This is what I did after I received confirmation on my iPhone’s screen that the eSIM successfully installed. I also reset my iPhone’s network settings as an extra measure.

Edit: Once mine was installed I received an email telling me that I switched from a SIM Card to an eSIM!

Re: Can’t receive calls after eSim transfer

hairbag1 — Sun, 13 Aug 2023 03:37:17 GMT

@Steve1983

try cycling Airplane mode ON then OFF...see if that helps.

Re: Can’t receive calls after eSim transfer

Priority — Sun, 13 Aug 2023 04:45:51 GMT

Have you tried 'Reset Network Settings' in your devices settings App?

Is the old deactivated SIM Card still in your device?