topic 5b1 not equipped for incoming service in Get Support

5b1 not equipped for incoming service

Taiano1 — Sun, 13 Aug 2023 00:49:16 GMT

I cant call a certain number. And only this number for some reason. I can text it. And I know others can call it. When I call I get a robot voice saying 5b1 you have reached a number that is not equipped for incoming service

Re: 5b1 not equipped for incoming service

Handy1 — Sun, 13 Aug 2023 00:52:24 GMT

@Taiano1 Is it possible this number has blocked you ? Or is it a business number

Re: 5b1 not equipped for incoming service

Taiano1 — Sun, 13 Aug 2023 00:54:10 GMT

It's a business number. And I can text it

Re: 5b1 not equipped for incoming service

Chalupa_Batman — Sun, 13 Aug 2023 00:57:43 GMT

Can you send me the number in a DM and I'll see if I'm able to call it on the PM network?

Also. do you block your number?

Re: 5b1 not equipped for incoming service

Handy1 — Sun, 13 Aug 2023 00:55:52 GMT

@Taiano1 Try rebooting the phone or reset network settings . See if that helps if not please submit ticket with support to investigate . Maybe refresh your account on there end

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 5b1 not equipped for incoming service

Chalupa_Batman — Sun, 13 Aug 2023 01:07:17 GMT

Please contact a CS Agent with the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 5b1 not equipped for incoming service

Chalupa_Batman — Sun, 13 Aug 2023 01:06:46 GMT

Thanks for the DM @Taiano1

I tried the number you provided and I got the same issue. So click on the link below for the CS agent and advise them that you and your wife are unable to call it with your Public Mobile number. You can also advised them you asked one of the forum members to try. They tried from Manitoba on a Public Mobile line and got the same error. However I was able to get through on my Telus Mobility phone from Manitoba. I was also able to dial it from my TextNow VOIP app as well. It's a PM issue for sure.

Re: 5b1 not equipped for incoming service

Handy1 — Sun, 13 Aug 2023 01:09:08 GMT

@Taiano1 and @Chalupa_Batman also note if this happens to be 1-800 number not all will work with PM also

Re: 5b1 not equipped for incoming service

Taiano1 — Sun, 13 Aug 2023 01:10:41 GMT

It's a local number

Re: 5b1 not equipped for incoming service

Taiano1 — Sun, 13 Aug 2023 01:11:31 GMT

Thank you !

Re: 5b1 not equipped for incoming service

Chalupa_Batman — Sun, 13 Aug 2023 01:12:49 GMT

Can confirm it's not a 800. It's 1-888-Handy111 LOL. Kidding of course. It's a 250 number. 🙂

Re: 5b1 not equipped for incoming service

Taiano1 — Sun, 13 Aug 2023 01:27:39 GMT

I've had the issue for a couple months. A coworker called last week. Yeah when I text I will get a response from the other side

Re: 5b1 not equipped for incoming service

hairbag1 — Sun, 13 Aug 2023 02:03:38 GMT

@Taiano1

do you have a voip app like Textnow you could try that number. Textnow is a free app and uses wifi to make free calls and texts to most any US or Cdn number. Give it a try and see if that goes through.

edited...

I see someone did that already. 😁

Re: 5b1 not equipped for incoming service

Sevcan — Sun, 13 Aug 2023 05:49:44 GMT

The issue might be with the recipient's network. Check for typos, restart your phone, verify the number format, and contact your carrier if the problem continues.

Re: 5b1 not equipped for incoming service

ads2 — Thu, 08 Feb 2024 23:24:50 GMT

Try turning off VoLTE services.