topic Re: Rate change in Get Support

Rate change

cfdeguire1 — Sun, 18 Jun 2023 05:07:48 GMT

My subscription rate with my standard US texting and calling add ons jumped from $40 to $75 without notification. I thought I was grandfathered. What is going on, and what can I do about this?

Re: Rate change

dust2dust — Sat, 17 Jun 2023 23:45:34 GMT

Are you able to log in to your account in the new system? Where are you seeing these costs? Which plan do you think you were on previously? There were plans and then there were add-ons. I don't think there was ever an add-on for $40 so you must be talking about a plan.

Re: Rate change

softech — Sun, 18 Jun 2023 00:05:15 GMT

@cfdeguire1 which $40 plan you have? was it those from long time?

I know some grandfathered plan will be showing full "original" plan price on the plan details page but you will get a credit for the difference when renewal comes.

Check your payment history page to see if it ever show such credit in the previous renewals Also post the screenshot of your plan details and where you see $75. Likely we can advise further

Re: Rate change

HALIMACS — Sun, 18 Jun 2023 00:24:43 GMT

@cfdeguire1

If your plan was changed without your involvement, contact the customer support agents.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Rate change

cfdeguire1 — Sat, 12 Aug 2023 23:07:44 GMT

You were correct, the billing is hard to understand but when compared to my bank account the $75 is credited, Thanks for your help.