topic Number transfer to a new phone but can't receive any message or calls on the new phone in Get Support

Number transfer to a new phone but can't receive any message or calls on the new phone

Taowen — Sun, 13 Aug 2023 02:54:12 GMT

Hi,

I transferred the SIM card (same phone number) from my old iPhone to my new iPhone around 2 weeks ago. I think it's because I didn't reply to the confirmation message in time and now I can't receive any message or calls on the new phone. Could anyone help me fix this? Thank you very much!

Re: Number transfer to a new phone but can't receive any message or calls on the new phone

hTideGnow — Sat, 12 Aug 2023 23:04:31 GMT

HI @Taowen

sound like a stuck port to me

I will send you the PM porting team number via Community inbox Call the team and they can reinitiate the port

Re: Number transfer to a new phone but can't receive any message or calls on the new phone

BKNS27 — Sat, 12 Aug 2023 23:33:22 GMT

@Taowen

If you transferred the PM SIM from one iPhone to another iPhone. It should simply work and you won’t get a text to reply to.

You only get the text if you are porting your number over from another carrier to PM.

Is this what you are trying to do?

Re: Number transfer to a new phone but can't receive any message or calls on the new phone

Taowen — Sun, 13 Aug 2023 00:06:11 GMT

Yes, I think so. The old SIM is not PM.

Re: Number transfer to a new phone but can't receive any message or calls on the new phone

BKNS27 — Sun, 13 Aug 2023 02:46:21 GMT

@Taowen

Your porting is not completed then. Your old SIM should still work.

You needed to contact a CS_Agent to restart the porting process for you. Private message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Staff hours are from 9:00am to 10:00pm so they will contact you tomorrow to resend the text.

Re: Number transfer to a new phone but can't receive any message or calls on the new phone

Taowen — Sun, 13 Aug 2023 05:49:06 GMT

Hi, thank you very much! I have contacted them, and now I can receive texts and calls with no problem. Thanks again for your help!

Re: Number transfer to a new phone but can't receive any message or calls on the new phone

Taowen — Sun, 13 Aug 2023 05:49:31 GMT

Hi, thank you very much! I have contacted them, and now I can receive texts and calls with no problem. Thank you again for your help!