topic Re: Active eSim in Get Support

Active eSim

dgp — Sat, 12 Aug 2023 20:24:14 GMT

Hi Community, I’m new here, I just made a payment, and now it says that the transfer of number has been made because I restarted my phone but I don’t have signal and can’t make any call or use my data

Re: Active eSim

hTideGnow — Sat, 12 Aug 2023 20:28:21 GMT

HI @dgp

did you install the eSIM? do you see the eSIM in the SIM Manager ?

if you didn't install eSIM successfully, try again by scanning the QR code from the Welcome email

But if it is already installed, try Reset all networks on your phone

Of course, you can also submit a ticket with CS agent for further help:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Active eSim

Sevcan — Sun, 13 Aug 2023 05:56:01 GMT

If you're facing signal issues after transferring your number, follow these steps:

Wait a bit, then restart your phone.
Ensure the SIM card is inserted correctly.
Check network selection and toggle airplane mode.
Try resetting network settings.
Contact new service provider's support.
Confirm phone compatibility and account activation.
Verify physical SIM activation if applicable.
Check network coverage in your area.
If the issue persists, contact your new service provider for assistance.