topic Re: need help reactivating my sim in Get Support

need help reactivating my sim

fash — Sat, 12 Aug 2023 19:59:32 GMT

im locked out of my sim and i cant make the payment the only option left is to leave public mobile

dust2dust — Sat, 12 Aug 2023 20:02:06 GMT

Buy a voucher online or in lots of stores and dial 611 to enter it. Are your services currently working?

hTideGnow — Sat, 12 Aug 2023 20:02:44 GMT

please wait an hour to try again

Or you can go out and buy a voucher from Shoppers drug mart and load the voucher using *611

if you know the account PIN, you can also dial *611 and use the account PIN to make payment using credit card instead

If you try again to login and still unable to , submit a ticket with cs agent

dust2dust — Sat, 12 Aug 2023 20:06:24 GMT

~~The account pin is not required for entering vouchers.~~
But yes, an hour. And you can only make two attempts per hour.

Adding - sorry, I read the See more text and there was no period at the end so I replied. Then I saw the separate line after I replied.

BKNS27 — Sat, 12 Aug 2023 20:59:55 GMT

Do you need a PUK or are you locked out of your account?