topic Purchased a plan with an eSim but want to use a sim card in Get Support

Purchased a plan with an eSim but want to use a sim card

Henry27 — Sat, 12 Aug 2023 19:28:57 GMT

Hi, I purchased the $39 plan with eSim option but cannot install the app without changing my country, which I'm not prepared to do as I will be going back in a few months. I would like to transfer it to a Sim card which I already have one from Public Mobile.

Thank you

Re: Purchased a plan with an eSim but want to use a sim card

Handy1 — Sat, 12 Aug 2023 19:31:30 GMT

@Henry27 You can do this in your my account profile page

SIM SWAPPING profile tabs

Note only do this on lap top or computer/ not mobile device

or get support to help you sim swap the number

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Purchased a plan with an eSim but want to use a sim card

hTideGnow — Sat, 12 Aug 2023 19:33:55 GMT

HI @Henry27

you need the app to activate anyway!!

you have not activated yet?

If you use a physical sim card, you can ask a friend to download and activate it for you on his phone for you and you can use the physical sim card on your phone

And where to get sim card? get it from Amazon.ca, only $4.99 or $10 from Telus/Koodo. Do not get from PM online, it takes long

Re: Purchased a plan with an eSim but want to use a sim card

hairbag1 — Sat, 12 Aug 2023 19:34:09 GMT

@Henry27

you're aware that your PM account only works in Canada or USA (with a separately purchased add-on). Also, the sim you have must be new and un-used for it to work.

Re: Purchased a plan with an eSim but want to use a sim card

hTideGnow — Sat, 12 Aug 2023 19:38:58 GMT

@MetaMorpheusMob wrote:
App is Geocached.
How did you manage to post or purchace an eSim without the APP?
You can't have an eSim Without The App!?
@Henry27 wrote:
Hi, I purchased the $39 plan with eSim option but cannot install the app without changing my country, which I'm not prepared to do as I will be going back in a few months. I would like to transfer it to a Sim card which I already have one from Public Mobile.
Thank you

@MetaMorpheusMob

people can just create a login using website, no app

in fact, you can start the subscription process on web, just that you need to jump back to app to complete. So, it is better to just use app to start till finish

Re: Purchased a plan with an eSim but want to use a sim card

dust2dust — Sat, 12 Aug 2023 19:50:07 GMT

@MetaMorpheusMob wrote:
App is Geocached.

@MetaMorpheusMob- That's a fun hobby. Do you have the lat/lon of the app? 🙂

Re: Purchased a plan with an eSim but want to use a sim card

BKNS27 — Sat, 12 Aug 2023 21:12:31 GMT

@MetaMorpheusMob

I love listening to Roger Waters, David Gilmour, Richard Wright and Nick Mason!

@Henry27

You need the app for SIM or eSIM so you need to change the country.