topic Re: Account issues in Get Support

Account issues

Patrine — Fri, 11 Aug 2023 15:32:31 GMT

I am registered on EverSafe ID, signed in on e and saw my account details afterwards each time am logged in it keeps bringing me to the select a subscription page and I already have a subscription.
Any solution????

Re: Account issues

softech — Fri, 11 Aug 2023 15:35:32 GMT

@Patrine

that error could indicate the system was unable to link your Eversafe id with your My Account. Easy fix for PM support but please engage them via messaging them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Account issues

Patrine — Fri, 11 Aug 2023 15:37:06 GMT

Thank you, I have already done that and someone should’ve updated me weeks ago and still no updates or any solution.

Re: Account issues

Handy1 — Fri, 11 Aug 2023 15:39:56 GMT

@Patrine So you have submitted ticket with support and no reply . Check here for there reply

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Account issues

Priority — Sat, 12 Aug 2023 05:25:27 GMT

Was your Public Mobile service Active or Suspended prior to this issue occurring?

Re: Account issues

Patrine — Sat, 12 Aug 2023 17:36:16 GMT

I just bought a simcard and activated it on July 23rd and have being using it but not being able to login my account.

Re: Account issues

Patrine — Sat, 12 Aug 2023 17:37:05 GMT

Thanks someone reached out, issue still not being fixed but I guess they’re working on it.