topic Re: How to transition from a SIM card to an eSIM in Get Support

How to transition from a SIM card to an eSIM

Shahbaz_n — Sat, 12 Aug 2023 15:45:09 GMT

Hello,

I am new to Public Mobile and recently signed up for a $50 Canada-US plan - 40GB Data / 5G

I would like to use the eSIM for my Galaxy Z Flip 5 phone for my personal phone number and physical SIM for work

Followed the following steps:

Download and install the Public Mobile app on your device
Open the app and select ‘My Account Tab > Overview’
Select ‘Purchase SIM’ and select the SIM type of your choice
Select ‘Pay & Install’ and complete the payment. Your eSIM will be installed and your current SIM card number will be automatically replaced with the eSIM number
Remember, once the eSIM is installed, it cannot be transferred to another device
You can remove your SIM card. It is no longer necessary to access Public Mobile services after the eSIM is activated

But could not find an option to "purchase SIM" as per step# 3

please advise

hairbag1 — Sat, 12 Aug 2023 15:47:22 GMT

clipped from Announcements...

How to Purchase an eSIM or Physical SIM

For New Customers:

During the activation process, you can choose either an eSIM or a Physical Sim Card
SIM cards can also be purchased through our website at pm.ca
Additionally, SIM cards are available for pick-up at our stores here

For Existing Customers:

Visit the ‘Overview’ or ‘Subscription & Add-ons’ page in your account to purchase either an eSIM or SIM card.
You can also buy a physical SIM through our website at pm.ca.
Additionally, SIM cards are available for pick-up at our stores here

The Public Mobile Team

sfy — Sat, 12 Aug 2023 15:54:19 GMT