topic Re: Help in Get Support

Help

tito25 — Sat, 05 Aug 2023 01:04:46 GMT

This process has been a long time nightmare.

1- the security through Telus is terrible and a bad experience.

my phone has problems I have a new iPhone that can only be activated vie eSIM card but please tell where I have go or do to get it !!!!. Please someone !!! A person from customer service contact me

Re: Help

Handy1 — Sat, 05 Aug 2023 01:22:50 GMT

@tito25 You do it when you activate you are giving option for eSIM or physical sim or to order a sim

Re: Help

softech — Sat, 05 Aug 2023 01:40:51 GMT

@tito25

sorry, existing customers can only use physical sim card at the moment and cannot migrate to eSIM yet 😞

While PM might lift thos restriction soon, hopefully in a month or two, this is not the time yet for existing customers to migrate to eSIM

Understand you have a new iPhone with eSIm only but you might need to get a loaner phone for the time being until eSIM is available for everyone 😞

Re: Help

softech — Sat, 05 Aug 2023 01:44:34 GMT

@tito25

if you are existing customer

https://productioncommunity.publicmobile.ca/t5/Get-Support/Help/m-p/1028782/highlight/true#M717856

but if you just want to activate new line, then you can just go ahead withiut any issue

Re: Help

softech — Sat, 12 Aug 2023 05:35:41 GMT

@tito25

just in case you are still trying to get eSIM for your new iPhone, it is now available for existing subscribers. as well:

https://productioncommunity.publicmobile.ca/t5/Announcements/eSIM-now-available-for-new-amp-existing-subscribers/td-p/1032201