topic Re: Troubleshooting SIM activation in Get Support

Troubleshooting SIM activation

Sally_ — Fri, 11 Aug 2023 15:57:47 GMT

I just bought a SIM in a telus store. I created an account online yesterday and now the website and app are bugging so I cannot get into the website or the app to activate my SIM.

I'm on a log in loop on the website and on the app when I try and log in the page is not even loading.

I've already paid the $45 for the SIM plan I want.

I'm connected to WIFI and have tried logging in online via safari, chrome, brave and chrome incognito. I'm getting the same error loop for all platforms.

Feeling frustrated.

Re: Troubleshooting SIM activation

Handy1 — Fri, 11 Aug 2023 16:01:19 GMT

@Sally_ Please submit ticket with support to help you get straightened out

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Troubleshooting SIM activation

Priority — Sat, 12 Aug 2023 05:19:12 GMT

Have you tried completing Activation with the Public Mobile App?