topic Re: Switching from 4G to 5G Plan Connectivity in Get Support

Switching from 4G to 5G Plan Connectivity

thisteven — Sat, 12 Aug 2023 02:24:17 GMT

Hi,

I recently changed from one of the 4G to 5G plans and notice my data seems to be slower or drops. Does anyone know how long it takes for the switch and faster speeds to take full effect?

Thanks,

Re: Switching from 4G to 5G Plan Connectivity

Handy1 — Sat, 12 Aug 2023 02:28:26 GMT

@thisteven It should be immediately . It used to be it could take up to 48 hours to see the speed difference but that has no changed . Maybe just try rebooting the phone . Could just be local isssue or weak signal

Re: Switching from 4G to 5G Plan Connectivity

thisteven — Sat, 12 Aug 2023 02:32:37 GMT

I changed my plan roughly 5-6 hours ago and at the top of my phone still shows LTE

Re: Switching from 4G to 5G Plan Connectivity

Handy1 — Sat, 12 Aug 2023 02:50:13 GMT

@thisteven What phone do you have does it support 5G ? Are you in 5 lG area and do you have your network set to 5G

Add also note even with 5G plan on LTE you should still get 5G speed @thisteven 3G4Gand 5G all have to do with the speed of your plan and you can access 5G on a 3G plan but only get the 3G speed

Re: Switching from 4G to 5G Plan Connectivity

thisteven — Sat, 12 Aug 2023 02:48:14 GMT

I'm using the Pixel 7 and on the lastest firmware. I been switching between automatically choosing network and manually choosing Public and still LTE for both.. I'm in Richmond/Vancouver, BC where there should be good coverage

Re: Switching from 4G to 5G Plan Connectivity

DennyCrane — Sat, 12 Aug 2023 02:55:05 GMT

Having a 5G plan is not a dependency to access the 5G network; even the 3G plans can use the 5G network, it's just speeds that will be deliberately throttled. So you switching plans should have had no negative impact. Worst case it would have been status quo, but more likely you should see improved speeds, assuming good coverage.

It sounds like you need to change your Preferred Network type.

Re: Switching from 4G to 5G Plan Connectivity

Handy1 — Sat, 12 Aug 2023 02:56:39 GMT

@thisteven Check you software there was a update for the pixel 6-7 march 2023 for 5G compatibility

Re: Switching from 4G to 5G Plan Connectivity

thisteven — Sat, 12 Aug 2023 03:17:26 GMT

Yep, my settings match that

Re: Switching from 4G to 5G Plan Connectivity

thisteven — Sat, 12 Aug 2023 03:20:58 GMT

I just left the area where I work and it's a lot better now.

Thanks for everyone's input!