topic Re: Invalid SIM in Get Support

Invalid SIM

Bhaskar_ — Fri, 11 Aug 2023 23:08:53 GMT

My phone is repeatedly going into “Invalid SIM”. It registers correctly each time I power cycle. But says “SIM error” or something like that and displays “SOS only” and “Invalid SIM” alternately. I haven’t done anything to the phone.

Re: Invalid SIM

Chalupa_Batman — Fri, 11 Aug 2023 23:10:27 GMT

Did you put the SIM card in correctly? Sometimes putting it upside down can result in this error.

Re: Invalid SIM

Bhaskar_ — Fri, 11 Aug 2023 23:12:49 GMT

I have’s touched my SIM card in four years!

Re: Invalid SIM

Bhaskar_ — Fri, 11 Aug 2023 23:13:39 GMT

*haven’t*

Re: Invalid SIM

Handy1 — Fri, 11 Aug 2023 23:13:56 GMT

@Bhaskar_ did you just join PM or change phones . Maybe you need support to re provision the sim for you in there end

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Re: Invalid SIM

Handy1 — Fri, 11 Aug 2023 23:15:00 GMT

@Bhaskar_ Check

Outage map in your area:

https://istheservicedowncanada.com/

Re: Invalid SIM

Bhaskar_ — Fri, 11 Aug 2023 23:17:11 GMT

No. I’m with Public Mobile for more than 4 years now. I am still connected with LTE since my last power cycle one minute ago. Don’t know how long it will stay connected.

Re: Invalid SIM

Handy1 — Fri, 11 Aug 2023 23:18:36 GMT

@Bhaskar_ Then I’d get support to investigate for you

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Re: Invalid SIM

Chalupa_Batman — Fri, 11 Aug 2023 23:22:34 GMT

It sounds like you may need a new SIM card. Sadly they don't last for ever. A small blip of static electricity can wear it out. Follow @Handy1 suggestion of reaching out to customer service and see what their advice is. I think they'll say your SIM needs to be replaced. If they DO say that, don't buy it from them. I only say that because it will take weeks to get. If you have Amazon Prime, it's only $4.99 and faster shipping.

Re: Invalid SIM

Handy1 — Fri, 11 Aug 2023 23:25:49 GMT

That’s true in that case another option if your phone supports it would be eSIM also and you can do it right away $5 also @Bhaskar_

Re: Invalid SIM

TheGx — Sat, 12 Aug 2023 03:54:23 GMT

This happened to me today and I had to restart my phone(not power off) by using the restart option on my phone but pretty sure that powering off probably works too...had to restart 2 times before my sim worked again...this happens to me about once every few months or couple times a year and not sure why...

Re: Invalid SIM

Bhaskar_ — Sat, 12 Aug 2023 04:14:10 GMT

Thanks for the suggestion. I will see how it goes. It is still registered (since I came back home). I will know later if it is related to cell handover. So far, after about four power cycles and being in the same cell coverage area, it is working. I will reach out to customer service as per @Handy1 suggestion if it happens again.

Re: Invalid SIM

Bhaskar_ — Sat, 12 Aug 2023 04:16:52 GMT

I have an iPhone 8 Plus. It doesn't support eSIM. I will contact customer service as per your suggestion if the problem comes back again. It has been working for last 5 hours!! Thanks for your help.

Re: Invalid SIM

Bhaskar_ — Sat, 12 Aug 2023 04:17:43 GMT

Thanks for letting me know.