topic Re: Unhappy customer in Get Support

Unhappy customer

Robyn2 — Fri, 11 Aug 2023 22:39:17 GMT

I signed up, paid, then in the process of activating I was sent a message saying I didn’t confirm the activation, so I confirmed and then nothing happened.. what’s going on???? This was yesterday.

Re: Unhappy customer

Chalupa_Batman — Fri, 11 Aug 2023 22:41:14 GMT

Perhaps you may wish to click this and reach out to a Customer Service agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Explain what you did and give as much detail as you can.

Re: Unhappy customer

Handy1 — Fri, 11 Aug 2023 22:40:43 GMT

@Robyn2 Please submit ticket with support

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unhappy customer

softech — Fri, 11 Aug 2023 22:45:15 GMT

@Robyn2

did you insert the PM sim card into your phone and check if you have service? Can you make outgoing calls or receive incoming?

did you request porting your number into PM?

Re: Unhappy customer

statusquo — Fri, 11 Aug 2023 22:46:14 GMT

The only way to confirm is to reply yes to the text that your previous carrier would have sent and it needs to done within 90 minutes as I remember. If that didn't happen then ask the other carrier to send the transfer text again and account still needs to be active.

Re: Unhappy customer

Robyn2 — Fri, 11 Aug 2023 22:48:44 GMT

Thank you that is helpful. I didn’t reply yes. What can I do to start the activation again?

Re: Unhappy customer

Handy1 — Fri, 11 Aug 2023 22:50:59 GMT

@Robyn2 @If you have already been charged try SIM card in phone as @softech suggested if not working please submit ticket with support to get straightened out

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unhappy customer

statusquo — Fri, 11 Aug 2023 22:57:19 GMT

You need the old account to still be active and need to keep their sim in your phone to respond. You can phone them ask them to resend the transfer text again since you missed it the first time @Robyn2

Sorry I forgot that you can ask support reps here and they will ask the other carrier to resend the text.

Re: Unhappy customer

Robyn2 — Fri, 11 Aug 2023 22:57:38 GMT

Who should I text? My old provider?

Re: Unhappy customer

statusquo — Fri, 11 Aug 2023 23:02:28 GMT

I would either phone the old provider and ask them to resend the transfer text or ask support reps and they will make the same request from your old provider and then you can respond with a yes. A link was posted in the other posts on how to contact the support agents here.

Re: Unhappy customer

Handy1 — Fri, 11 Aug 2023 23:05:07 GMT

@Robyn2 If you’re trying to port a number from another provider and missed the text the a number to call live support that can re trigger the port request will send you private message . As we not allowed to post it here

Re: Unhappy customer

Robyn2 — Fri, 11 Aug 2023 23:06:13 GMT

Haha ok thank you!! I had no idea so many people would respond, this is so great! Hopefully I get this sorted out! I texted Shaw, but no response yet

Re: Unhappy customer

Robyn2 — Fri, 11 Aug 2023 23:06:52 GMT

I texted Shaw, and reached out on here, hopefully I get a response! So many people helping!! Haha thank you!! Didn’t expect such help!

Re: Unhappy customer

statusquo — Fri, 11 Aug 2023 23:08:54 GMT

I transferred from shaw too last year and I had to contact them again to resend the transfer text as I didn't reply in time. Use their live chat support online and they were very helpful @Robyn2.

Re: Unhappy customer

Handy1 — Fri, 11 Aug 2023 23:10:18 GMT

@Robyn2 So are you just having issues with the port ? Or is this issues with activation ? Or both ? . First if you have been charged try SIM card in phone see if any services are working if they’re not you need contact support the links at the bottom of the page . If it’s working and port is not complete call the number I send you to help