topic Re: setting up in Get Support

setting up

jvj — Fri, 11 Aug 2023 19:01:28 GMT

Hello, I just transfered my number (or so I believe...) and activated by eSIM. When I try to make a call I get " the last line is no longer available" message. I got the text from Virgin to transfer the number and I believe it went well. I have an Iphone. Not sure what is going on, or what this means?

Re: setting up

Handy1 — Fri, 11 Aug 2023 19:03:15 GMT

@jvj There’s a number for live support to give status update on port or re trigger it if needed . Will send you private message to get it fixed

Re: setting up

jvj — Fri, 11 Aug 2023 19:03:54 GMT

thank you so much!!!

Re: setting up

Priority — Sat, 12 Aug 2023 05:08:24 GMT

Does your Virgin SIM Card still work and have reception when you put it back into your phone?