topic Re: Unable to receive incoming calls in Get Support

Unable to receive incoming calls

pm2023 — Fri, 11 Aug 2023 14:53:05 GMT

Have a weird issue - can't receive incoming calls since yesterday. At the same time can make outgoing calls, receive and send SMS, use mobile data. A caller to my number gets a 1B1 error (call forwarding has already been checked). At the time someone calls reception icon (network status) shows "network not available".

Phone - Samsung Galaxy A31, Android version 12.

At the same time, the SIM card works (incoming & outgoing) on other phones.

Any suggestions?
Thanks.

Re: Unable to receive incoming calls

Handy1 — Fri, 11 Aug 2023 14:42:24 GMT

@pm2023 Try resetting network settings see if that helps

Re: Unable to receive incoming calls

pm2023 — Fri, 11 Aug 2023 14:43:57 GMT

already, unfortunately nothing ((

Re: Unable to receive incoming calls

softech — Fri, 11 Aug 2023 14:44:18 GMT

@pm2023

Try changing the network mode to 3G only and see if it helps

And what phone do you have? do you know if it is compatible for VoLTE in PM?

Re: Unable to receive incoming calls

Handy1 — Fri, 11 Aug 2023 14:45:01 GMT

@pm2023 Did you just join PM recently ? Maybe you need support to re provision your sim on there end

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to receive incoming calls

BKNS27 — Fri, 11 Aug 2023 14:51:05 GMT

@pm2023

This happened to my friend a few months back on his Samsung S8 and all calls went to his voice mailbox. His SIM worked on my iPhone X. So he contacted a CS_Agent to look into it. It was sent to a Technician to review and it took a few days to fix.

But try resetting your network first but if it didn’t work, private message a CS_Agent below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to receive incoming calls

pm2023 — Fri, 11 Aug 2023 15:03:46 GMT

thanks for suggestion, did not work.

Samsung Galaxy A31, Android version 12.

Re: Unable to receive incoming calls

pm2023 — Fri, 11 Aug 2023 15:06:02 GMT

5+ years, it just happened yesterday, everything worked well before

Re: Unable to receive incoming calls

Handy1 — Fri, 11 Aug 2023 15:06:57 GMT

@pm2023 check

Outage map in your area:

https://istheservicedowncanada.com/

Re: Unable to receive incoming calls

pm2023 — Fri, 11 Aug 2023 17:38:51 GMT

Just realized that it only happens with the incoming calls from Telus/Public mobile users (meaning within one network). The network disappears right away.

Re: Unable to receive incoming calls

Handy1 — Fri, 11 Aug 2023 17:40:53 GMT

@pm2023 Did you contact support ? Where they not able to help ?

Re: Unable to receive incoming calls

pm2023 — Fri, 11 Aug 2023 17:47:09 GMT

not yet, just got a generic reply

Re: Unable to receive incoming calls

Handy1 — Fri, 11 Aug 2023 17:48:14 GMT

@pm2023 Well hopefully then can fix for you quickly

Re: Unable to receive incoming calls

dust2dust — Fri, 11 Aug 2023 19:47:13 GMT

I had what seems to be a very similar problem a while ago. It ain't pretty.
Have a read through this:
https://productioncommunity.publicmobile.ca/t5/Get-Support/Calls-from-Public-accounts-and-Bellus-network/td-p/844642

My end result was to change the firmware rom to another region. This did not require rooting. But certainly nerve-wracking. It's not every day I fiddle with roms.