topic Re: System won't take my payment in Get Support

System won't take my payment

Kelty — Fri, 11 Aug 2023 14:54:52 GMT

Greetings; Just like the title says: I have tried different cards, different ways. The system says that I have to register my new card number in "manage subscriptions" area. But I can't even find it. I have tried the ticket route and no one seems to be resetting it so it works. Keep getting system errors. Have been w/o phone for 11 days this is getting annoying.

Re: System won't take my payment

Handy1 — Fri, 11 Aug 2023 14:58:31 GMT

@Kelty You may need to wait one full hour and try again . And when you do try incognito mode or private mode or even from another device or computer

Update credit card info

In your my account go payment tab >manage subscription >manage payment method or use this link

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

adding to submit ticket with support here’s that link also

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: System won't take my payment

hairbag1 — Fri, 11 Aug 2023 14:58:16 GMT

@Kelty

get payment vouchers at Shell gas or Walmart, then dial 611 to add them to your account and Reactivate it. Deal with cc issue later.

Re: System won't take my payment

Kelty — Fri, 11 Aug 2023 15:08:05 GMT

Thanks! Now I have two ways to try to reestablish service. I will try incognito way first.

Re: System won't take my payment

dust2dust — Fri, 11 Aug 2023 15:24:39 GMT

#3 - getting those vouchers online

#4 - use real time payments in some stores

I'm not sure if you're needing to change your credit card but if you know your 4 digit account pin, have you tried to dial 611 and use the card there? But if you need to change the card then that won't work along with using the chatbot. Those are #5 and #6.

You can only try a form of payment twice per the mentioned hour.