topic Re: Code not working in Get Support

Code not working

Samcam1212 — Sat, 12 Aug 2023 15:21:47 GMT

My mom signed up for public but when she tries to login to her account it’s asking for a code which is not sent to her and wondering if anyone else has this issue and how to fix it

Re: Code not working

softech — Fri, 11 Aug 2023 13:38:36 GMT

@Samcam1212

first, is the service working? Put the PM sim card into the phone and check if she can make outgoing calls as well as incoming?

did she request porting and just waiting to be completed?

Re: Code not working

sfy — Fri, 11 Aug 2023 13:43:10 GMT

If she can see Resend code try email
Has she already set up her Eversafe account?

If nothing helps contact the CSAs for help by clicking this link to send a private message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To confirm that your ticket has been submitted, check the SEND box in your private messages; to see private messages click your avatar at the top right of your screen.