topic Re: Charged twice in Get Support

Charged twice

kristabeer76 — Fri, 11 Aug 2023 11:34:28 GMT

I was charged 2 times what do I do now pay as u go??

Re: Charged twice

Priority — Fri, 11 Aug 2023 11:48:51 GMT

Contact the Customer Service Agent and they should be able to give you a refund as Account Credit. You'll than be able to use off your next bill. Mistakes like this happen and you can easily be reimbursed.

Message an Agent by following the link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Charged twice

Handy1 — Fri, 11 Aug 2023 12:04:29 GMT

@kristabeer76 Are both charges posted or is one pending ? The pending charge should fall off . If both charges are listed please submit ticket with support for credit / refund

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Charged twice

softech — Fri, 11 Aug 2023 12:23:48 GMT

@kristabeer76

Where you see the double payments? Were they on the credit card or were they on the Payment History on My Acocunt (https://myaccount.publicmobile.ca/en/account/payment/payment-history ) ?

If you see them on your credit card, check if one of the charge is just a pending charge while only one of them is the posted charge

If they are on Payment history on My Account, please note that each renewal will show at least two transactions on payment history on My account. Only one entry shows actual PM charge, show how much PM charged your card and applied the amount to your Available Fund in My Account. The other entry, likely couple hours later on the same day, will be showing how PM uses the money from your Available fund in My Account for plan renewal.

Post us a screenshot of you have questions

If you are certain there are more than one posted charges (and not pending) on your credit card and you cannot find where the extra money went, engage support for further investigation by mesasging them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Charged twice

BKNS27 — Fri, 11 Aug 2023 14:35:55 GMT

@kristabeer76

Where did you see the double charge?

In your account in your Payment section? If so, check to see if one is indicating your current plan (non-charge).

The other indicating Top-up (charge).