topic Re: unable to process your payment in Get Support

unable to process your payment

SarahKu — Thu, 03 Aug 2023 08:03:48 GMT

Hey, I just uploaded money onto my account in order to buy a US add-on, but the only message I get is, "Sorry, we are unable to process your payment at this time. Please try again later."

Does anybody know how to proceed here?

Thanks!

Re: unable to process your payment

softech — Thu, 03 Aug 2023 08:11:43 GMT

@SarahKu

you might want to wait a full hour first. Then login My Account using Incgonito mode and try buying again

Re: unable to process your payment

computergeek541 — Thu, 03 Aug 2023 10:54:29 GMT

@SarahKu wrote:
Hey, I just uploaded money onto my account in order to buy a US add-on, but the only message I get is, "Sorry, we are unable to process your payment at this time. Please try again later."

Until you're able to sort out this payment issue, there's an option to user vouchers to the payment. Vouchers are sold a many gas stations and convenience stores and can be applied to your account using Self Serve or 611.

Re: unable to process your payment

SarahKu — Fri, 11 Aug 2023 02:24:32 GMT

Hey softech, that totally worked. Just needed to wait until the morning. Thank you for your help!

Re: unable to process your payment

SarahKu — Fri, 11 Aug 2023 02:26:40 GMT

Hey computergeek541,

the issue was not that the add-on wasn't booked; in fact, it took the money off right away. It just didn't show in the list of add-ons that I could use them. But waiting until the next morning helped, and it all showed up as it was supposed to 🙂