topic Re: Number Didn’t Port Over in Get Support

Number Didn’t Port Over

ChickenMom — Fri, 11 Aug 2023 02:12:15 GMT

Bell called and advised they still have my number active in their system. Got the text from them and I immediately confirmed yes port my number but they said port has expired 5 days later.

Re: Number Didn’t Port Over

computergeek541 — Fri, 11 Aug 2023 02:22:43 GMT

@ChickenMom wrote:
Bell called and advised they still have my number active in their system. Got the text from them and I immediately confirmed yes port my number but they said port has expired 5 days later.

Public Mobile customer support agents will need to be contacted to again attempt the phone number to Public Mobile. Please use the chatbot to open a ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If there is an error message trying to open the ticket, please send a private message to CSA_Agent using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Number Didn’t Port Over

Priority — Fri, 11 Aug 2023 04:44:55 GMT

Change the Number on your Public Mobile Account back to a new one here:

https://myaccount.publicmobile.ca/en/account/profile/update/phone-number

After you've updated your Phone Number, resubmit the Port Request again and Follow all the steps following this link:

https://myaccount.publicmobile.ca/en/account/profile/transfer-phone-number

Put your old Providers SIM Card back into your phone and reply Yes to the Port Request text within 30 minutes.

Keep your old providers SIM inside your phone until it loses reception and than your Public one will be fully functional with your number ported over successfully.