topic Re: not recieved sim cart in Get Support

not recieved sim cart

Najmeh — Thu, 10 Aug 2023 23:53:27 GMT

hi there,

A week ago on the 3rd of August, I completed my purchase, I ordered a sim card, then a message got appeared, that I will reciev the Sim in 2 days. And I did not recieved it yet. and sttill the same message is in my account! In 2 days You are going to receive the SIM.

I would like to Know if some problems are happened?

Thanks for your help and time

Re: not recieved sim cart

Priority — Fri, 11 Aug 2023 00:06:34 GMT

Where did my reply go?

(Found it in my unmoderated posts.. odd.)

Re: not recieved sim cart

Handy1 — Fri, 11 Aug 2023 00:12:29 GMT

@Najmeh

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up .otherwise reach out to support for a status up date for when it shipped and when you can expect it . message support directly

while your already here and logged in the community you can send a message private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: not recieved sim cart

Priority — Fri, 11 Aug 2023 00:18:38 GMT

$4.99 on Amazon, directly from Public Mobile with 1-2 Day Prime Delivery.

Ask CSA for a refund on the one you purchased when Activating after you get the one from Amazon, they will likely be able to give you an Account Credit.

Public Mobile Prepaid SIM Prepaid Phone - (Universal/SmartPhones), Packaging May Vary https://a.co/d/4wCOnau

(This is my third time trying to post this, everytime it keeps getting rejected if I include the link to contact CS_Agent like @Handy1 did.)

Re: not recieved sim cart

BKNS27 — Fri, 11 Aug 2023 00:26:21 GMT

@Najmeh

I am surprise that you got an email indicating that you will get your SIM in 2 days.

Members have indicated that they received their SIM up to 3 weeks.

Re: not recieved sim cart

Priority — Sat, 12 Aug 2023 05:42:32 GMT

You can now also resort to an e-SIM immediately with an existing Account as long as your device is compatible.

'Buy a Physical SIM Card or Activate e-SIM'

https://myaccount.publicmobile.ca/en/account/purchase-sim

https://productioncommunity.publicmobile.ca/t5/Announcements/eSIM-now-available-for-new-amp-existing-subscribers/td-p/1032201