topic Re: Locked out in Get Support

Locked out

Labbity — Tue, 04 Jan 2022 20:19:21 GMT

Hi there, I tried to reset my password but because the reset password email didn't come until a few hours later, it deactivated by the time I got to it. I had to do it again and then the server was down. Now I've been locked out of my account. Can someone help? Much appreciated!

Re: Locked out

ky01 — Mon, 15 Jan 2018 15:56:41 GMT

You will have to send a message to the moderators with your account details and let them know that you've been locked out and they will be able to reset your account for you. The reset password function does not work properly!

Click here to send a message to the moderators

Re: Locked out

koimr1 — Mon, 15 Jan 2018 15:58:08 GMT

Send a private message to the moderators by clicking here and providing your email address, phone number and your issue ("need my password changed!") and they will take care of you. 🙂

Re: Locked out

mimmo — Mon, 15 Jan 2018 16:04:22 GMT

as mentioned above message mods but you need to provide your pin number or other verivicaton info.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

Additional Useful Information:

Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

Re: Locked out

Elukai — Mon, 15 Jan 2018 16:23:10 GMT

Im going through the exact same thing, I have contact the mod team! Hope you get a solution soon!

Re: Locked out

Acekiller — Mon, 15 Jan 2018 16:31:07 GMT

the pw reset has been broken for quite some time.

Re: Locked out

mimmo — Mon, 15 Jan 2018 16:51:23 GMT

there was hopes it was going to be fixed with the last maienance but no luck i guess

Re: Locked out

Labbity — Mon, 22 Jan 2018 23:29:51 GMT

Thanks for your help!

Re: Locked out

Labbity — Mon, 22 Jan 2018 23:31:09 GMT

Thanks for your help! Much appreciated!

Re: Locked out

Labbity — Mon, 22 Jan 2018 23:28:12 GMT

Thanks so much for your help! Really appreciate it!