topic Re: New sign up in Get Support

New sign up

Kudossaints — Thu, 10 Aug 2023 20:55:39 GMT

Made the switch from rogers about 5 hours ago, still no cellular on the phone just no service . Have received notification that my number has been ported and also has been deleted from rogers . No one to talk to . Is this normal.

Re: New sign up

BKNS27 — Thu, 10 Aug 2023 21:00:13 GMT

@Kudossaints

The most important step to complete the porting process is to reply to the text with YES with the Rogers SIM in your phone. You have 90 minutes to confirm or porting will be cancelled. If this is the case, you will need to contact a CS_Agent to restart the porting process. Contact them at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If you did reply with YES then there could be an provisional issue with your SIM then contact a CS_Agent to reset your SIM.

Re: New sign up

Kudossaints — Thu, 10 Aug 2023 21:00:53 GMT

Yes I did that right away

Re: New sign up

Kudossaints — Thu, 10 Aug 2023 21:04:54 GMT

Thanks sent message via your link .

Re: New sign up

BKNS27 — Thu, 10 Aug 2023 21:05:25 GMT

@Kudossaints

Private message an Agent to reset your SIM.

Re: New sign up

Priority — Thu, 10 Aug 2023 22:04:37 GMT

Does the Roger's SIM Card still have reception when you put it into your phone?

Re: New sign up

Kudossaints — Thu, 10 Aug 2023 22:08:05 GMT

Seems to be okay now . Was sent a new eSIM QR code .

Re: New sign up

Priority — Thu, 10 Aug 2023 22:08:44 GMT

Glad you got it worked out. 🙌