topic Re: Updating billing info in Get Support

Updating billing info

Aslan — Thu, 10 Aug 2023 20:56:56 GMT

I'm locked out of my account and I can't reset the password and I need to update billing info. How do I talk to someone with a pulse?

Re: Updating billing info

BKNS27 — Thu, 10 Aug 2023 21:03:53 GMT

@Aslan

If you are locked out of your account because of too many attempts with the wrong email or password. You need to wait for an hour to re-login but clear the cache and go incognito on your browser before login.

Also, don’t use autofill. You need to manually enter your email address and password. There will be a check mark next to your email and password if it is OK to click login.

Re: Updating billing info

Handy1 — Thu, 10 Aug 2023 21:10:09 GMT

@Aslan No one to talk to support is all online . And not we are just customers like you trying to help .but here’s the link to submit ticket with support

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437