topic Re: Plan update in Get Support

Plan update

marzena9 — Tue, 04 Jan 2022 20:19:19 GMT

Hello,

So I topped up my account to $47.46 (after tax) and changed my plan for next renewal but this morning I logged in and noticed my plan was expired. I went to change plan and accidentally cancelled the change with no way of setting back the future plan without making another payment. I already have the funds available so why can't I take it from that instead it is asking me to charge my credit card again. Your system is very complicated, please help.

Thanks

Re: Plan update

ky01 — Mon, 15 Jan 2018 15:59:13 GMT

Sorry to hear about that!

I would send a message to the moderators with details of the plan that you wanted to change to and your account information and they will be able to help you:

Click here to send a message to the moderators

Re: Plan update

mimmo — Mon, 15 Jan 2018 16:14:25 GMT

Once apan is expired it can ony be changed by the modrators I think you looked too soon t your account.

this is a good read https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/EXPIRED-vs-SUSPENDED-AVAILABLE-FUNDS-vs-REWARDS-and-other/m-p/87391#M10445

also when contacting mods include your pin number. or other verification info

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount