topic Re: porting in Get Support

porting

markolaza — Thu, 10 Aug 2023 12:26:24 GMT

I just ported my #. I can call out with the # i ported and registers as proper # on receiving phone but when i call ported # it goes directly to voice mail.

Re: porting

Handy1 — Thu, 10 Aug 2023 12:29:54 GMT

@markolaza No worries there’s a number for live support to give status up date on the port or re trigger the request if needed will send you it private message as we not allowed to post it here

Re: porting

BKNS27 — Thu, 10 Aug 2023 14:36:38 GMT

@markolaza

Check to see if your old SIM still works. If it does then porting is not completed. You need the CS_Agent to restart the porting process. You will need to reply with YES confirming you are porting over to PM with the old SIM in the phone once porting process is restarted. You got 90 minutes to reply or porting will be cancelled again.

If you did reply to the text with YES then try rebooting your phone by powering off then back on.

Re: porting

computergeek541 — Thu, 10 Aug 2023 15:52:58 GMT

@Handy1 wrote:
@markolaza No worries there’s a number for live support to give status up date on the port or re trigger the request if needed will send you it private message as we not allowed to post it here

It may have been premature to contact them about this. The proting could have stil been in progress as the request has reportedly just been submitted.

Re: porting

computergeek541 — Thu, 10 Aug 2023 15:53:47 GMT

@markolaza wrote:
I just ported my #. I can call out with the # i ported and registers as proper # on receiving phone but when i call ported # it goes directly to voice mail.

Incoming calls going to voicemail leads me to believe that the calls are going to the old carrier's service. If that's the case, you will need to follow the instructions provided by BKNS27 to re-insert your old carrier's SIM card to receive those calls. Also, even if you have replied to the previously mentioend text message from the old carrier to approve the phone number transfer, it may still take a couple of hours for number porting to finish.

Re: porting

Priority — Thu, 10 Aug 2023 20:06:40 GMT

This is normal, please keep your original Providers SIM Card in until it loses reception, once it loses service the port is completed and everything incoming and outgoing will be working on your new Public SIM with your successfully ported in number.