topic Re: Payment problem in Get Support

Payment problem

dfrounze — Thu, 10 Aug 2023 12:47:24 GMT

Im trying to change my subscription but the payment isn't working. Im out of data, and need this fixed asap please

Re: Payment problem

Handy1 — Thu, 10 Aug 2023 12:49:28 GMT

@dfrounze If you tried more then 2 times in the hour . You will need to wait one full hour before trying again . And when you do try to do so incognito private mode or even a different device or computer . Or if on the website maybe try it on the new PM app . Worst case you can always get support to help you also

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment problem

BKNS27 — Thu, 10 Aug 2023 14:30:57 GMT

@dfrounze

Are you having problems login to your account?

If you switch subscription Now once you are login. You will be paying twice, one for the current subscription and one for the new subscription.

Better to switch on your next renewal date and purchase data Add-on in the meantime.

Re: Payment problem

Priority — Thu, 10 Aug 2023 20:05:24 GMT

Have you tired making a payment here:

'Add Funds with Credit or Debit Card'

https://myaccount.publicmobile.ca/en/account/payment/funds/card