topic Re: Account log in in Get Support

Account log in

Fred9 — Thu, 10 Aug 2023 16:18:42 GMT

My credit card number was changed. I made the change in my account. I attempted to change it in a second account but got a message that the email and password didn't match. I received a code to change the password, and after making the change, kept getting a message that the email and password didn't match.

Re: Account log in

Handy1 — Thu, 10 Aug 2023 16:22:56 GMT

@Fred9 maybe try updating both accounts on separate devices . Or make sure you open a new window or use incognito mode private mode clearing web browser cache and cookies before doing the second account . Or do one on web browser and the other in the APP

Re: Account log in

Meow — Thu, 10 Aug 2023 16:37:48 GMT

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: Account log in

Phil_Adelphus — Thu, 10 Aug 2023 18:42:20 GMT

That happened to me. It turned out that I had a dictionary word in the PM password, and also did the first time I changed it too. Passwords that worked before with PM don't always work with Eversafe. There are other requirements also, like including a number, capital letter, character but I don't remember exactly what it asked for. I don't know why the error message was that email and password don't match but that's what I got and that's how I eventually fixed it. So if the two previous replies don't help maybe that will. For some reason it doesn't say that the password doesn't meet requirements, just that they don't match.

Re: Account log in

Priority — Thu, 10 Aug 2023 19:41:46 GMT

This is a frequent issue, just change the password on both of the Accounts to something new and different from eachother so the system doesn't mix them up.

Use a Private or incognito window to do this otherwise it will remember your old caches and will continue with a headache.