topic Re: Changing my base plan didn't work correctly in Get Support

Changing my base plan didn't work correctly

chiwai831 — Tue, 04 Jan 2022 20:19:15 GMT

Hi there,

I was re-activating my account since I have been on vacation for the last 2 months, I chose the 90 day, unlimited provincial talk and unlimited text with 6GB at 4G LTE speed ($135). Since it wouldn't let me pressthe change on next renewal date button, I pressed the Top up button next to it. It auomtically charged me $135 which is the cost of the new plan, but once the transaction went through it only deducted $42 from the $135 which was the old plan's price that I no longer want. Can this be fixed? Also, am I doing this incorrectly? Is there no way to re-activate your account on a plan other than your old one?

Thanks,

Chi-wai

Re: Changing my base plan didn't work correctly

Mana — Mon, 15 Jan 2018 02:11:01 GMT

@chiwai831 you will need mods help to get your plan changed.

Please send a private message to @CS_Agent. In your message to them please include:

- explanation of your issue

- your account number

- your phone number.

Re: Changing my base plan didn't work correctly

ShawnC13 — Mon, 15 Jan 2018 03:11:23 GMT

@chiwai831, just to add to this once a plan is suspended only a Moderator can change the plan and that is why you were unable to do it yourself. As stated you will need to contact moderator.

To send a private message to a moderator click this link.

In your message please include:

PM Phone Number
4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)

account number
date of birth
complete address listed on account with postal code
email address on account
most commonly called numbers
alternate number listed on the account
last payment date and amount
last 4 digits of the credit card

Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators