topic Re: trying to put my old phone numband account in my husband's name but problems in Get Support

trying to put my old phone numband account in my husband's name but problems

Hopeless — Thu, 10 Aug 2023 17:48:53 GMT

My husband and I have never used our cell phone much so we shared it, with the account in my name. But now I have been diagnosed with a serious illness and we each need to have a phone on hand. So I asked for suggestions that would allow him to keep using our current phone number, and I tried changing my profile for the account to his name and changing the email to his email. Both of those parts worked, BUT now the account is sort of stuck between 2 worlds. He is stuck with my old EverSafe password on the account and I can't open a new account in my name and email because the EverSafe system still recognizes my old email and says it has already been registered to an account, so I can't open an account with that email on it. Any suggestions?

Re: trying to put my old phone numband account in my husband's name but problems

softech — Thu, 10 Aug 2023 17:52:58 GMT

@Hopeless

sorry to hear, hope you feel better soon

the issue you got is just because of browser cache.

If you have been using browser ot login , please launch Incognito mode to login all the time and you won't have this issue. Or you can use a different browser for the different accoun to avoid this, like Chrome for one account and use Safari/Edge for another account

If you are using app, it would be more trouble , you have to clear cache al lthe time, so I would suggest you to use browser to login instead

Re: trying to put my old phone numband account in my husband's name but problems

dust2dust — Thu, 10 Aug 2023 17:53:05 GMT

He can change the password on what is now his account.
Have you tried the forgot password link and enter your email to see where it goes and what you can do with it?
Are you using a gmail email address?

Re: trying to put my old phone numband account in my husband's name but problems

Handy1 — Thu, 10 Aug 2023 17:57:55 GMT

@Hopeless If the above suggestions do not work you can submit ticket with support to help

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: trying to put my old phone numband account in my husband's name but problems

Priority — Thu, 10 Aug 2023 19:29:46 GMT

Sign into the one of which you want to use the email from again, and update the email to something else on the EverSafe ID.

If the email is attached to an EverSafe ID, it cannot be used on another.

So if you sign into it and 'Change' the email, it will free it allowing you to use it on your current account.

https://productioncommunity.publicmobile.ca/t5/user/myprofilepage/tab/personal-profile:im-handles