topic Re: log in in Get Support

log in

karin23 — Thu, 10 Aug 2023 17:20:59 GMT

I thought the new eversafe login took you to ALL links without having to sign in to each one? It is asking me to complete my whatever by entering my name. I have a community name and it says it's already used. Of course it is, it's ME. What is the sense of the one login thing if you still have to login to each link?

Re: log in

softech — Thu, 10 Aug 2023 17:24:30 GMT

@karin23

so, is karin23 the Community id you want or a different one you have been using?

Open ticket with support and see if they can get you back the old id

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: log in

Handy1 — Thu, 10 Aug 2023 17:25:36 GMT

@karin23 Here’s how to submit a ticket with support

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: log in

karin23 — Thu, 10 Aug 2023 17:46:24 GMT

Thank you!!

Re: log in

Priority — Thu, 10 Aug 2023 19:36:21 GMT

I lost my Community Account after EverSafe ID as well, it forced me to make a New Account even though my previous one with the other username already existed.

Customer Support was able to relink my old ID to my EverSafe ID so that I could use my Original Community Account.

I learned afterwards that there was an announcement telling everyone to sign in and switch something with their Community ID before a certain day, but I missed that hence why mine got disconnected and I couldn't log in.

Re: log in

Priority — Thu, 10 Aug 2023 19:37:11 GMT

Here was the official post regarding this issue.

https://productioncommunity.publicmobile.ca/t5/Announcements/New-Community-Account-Created-After-EverSafe-ID/td-p/985461