topic Re: Loading problem in Get Support

Loading problem

Darren632 — Thu, 10 Aug 2023 17:18:42 GMT

Why do it take forever to sign into my account and why can't I get into my rewards.i mean there seems to be a lot a problems with this service.im paying near 100 a month now and need to be in here for a hour just trying to sign in.this is ridiculous

Re: Loading problem

softech — Thu, 10 Aug 2023 17:20:53 GMT

@Darren632

are you logging in via browser or app?

Try using browser and choose Incogito mode and see if it helps

Re: Loading problem

Handy1 — Thu, 10 Aug 2023 17:27:16 GMT

@Darren632 so you on the new points system then I take it . You need to sign into your rewards portal and once you have 15 points you can redeem it for $15 off your bill . But something else is wrong if you’re paying $100 every 30 days ( month ) because the most expensive plan is only $65 . If you need support here’s the link

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Loading problem

Darren632 — Thu, 10 Aug 2023 17:29:09 GMT

Sorry it's like 80 a month I have the highest plan they have with unlimited.but I can't get in to check my rewards it keeps coming up say message unauthorized

Re: Loading problem

Handy1 — Thu, 10 Aug 2023 17:38:40 GMT

@Darren632 Ok that makes more sense . Try @softech suggestions if that don’t work you can use the link to support in my first post . Also note there’s a 50 GB plan right now for $55 30 day and if you opt in for 90 day $150 150GB unlimited plan also

Adding it’s the plan I’m going after next renewal @Darren632

Re: Loading problem

softech — Thu, 10 Aug 2023 17:41:36 GMT

@Darren632 wrote:
Sorry it's like 80 a month I have the highest plan they have with unlimited.but I can't get in to check my rewards it keeps coming up say message unauthorized

@Darren632

did you to to My Rewards site via the Rewards tab on My Account?

Re: Loading problem

Priority — Thu, 10 Aug 2023 19:38:41 GMT

I'd recommend changing your subscription if your paying $80... the 50GB unlimited Data Subscription is only around $60 and some change with Taxes included.. what plan are you paying $80 for??

Re: Loading problem

Priority — Thu, 10 Aug 2023 19:39:33 GMT

You have to be very patient and let things load around here, there is never to long to wait. 🤣

I always just let it load and do other things till its working.

Re: Loading problem

Darren632 — Thu, 10 Aug 2023 21:31:29 GMT

I have the plan here 65 plus tax.

Re: Loading problem

Darren632 — Thu, 10 Aug 2023 21:32:55 GMT

It's 65 plus tax for the 50 GB I'm paying

Re: Loading problem

Handy1 — Thu, 10 Aug 2023 21:42:38 GMT

@Darren632 So right now you can get the same 50GB plan for $55 or if you opt for 90 days it’s $150 for 150GB for .90 days so you could be saving $10-15 more a month . Unless this is CAN /US plan too then it’s not so comparable

adding just make sure to change plan for next renewal and not immediately or you lose $ on your current cycle @Darren632