topic Re: International Long Distance Minutes in Get Support

International Long Distance Minutes

Sai7 — Thu, 10 Aug 2023 16:45:48 GMT

Hello,

I accidentally bought an add-on of 300 International Long Distance Minutes and I did not know that the list of countries on international calls is limited!

Could you refund the $15 to be able to buy a correct add-on. Thanks

Re: International Long Distance Minutes

Handy1 — Thu, 10 Aug 2023 16:47:04 GMT

@Sai7 Please submit ticket with support and see if they can reverse this for you

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: International Long Distance Minutes

dust2dust — Thu, 10 Aug 2023 16:47:58 GMT

While refunds or credits are not generally granted, you can try your luck with support.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: International Long Distance Minutes

Meow — Thu, 10 Aug 2023 16:54:33 GMT

Ask agent for assistance. They might be sympathetic and apply credit on your account.
Usually add-on purchases are not refundable.

You are talking to customers like yourself. Agents do NOT monitor nor accept requests through this forum.

To Contact CSA-agent: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Just type ‘ticket’ and follow prompts. Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly: send a private message to the CSA - agent by clicking (Ctrl+) Here

Agent’s response is usually between 15 and 120 minutes with a ticket. Private messaging might take longer.

Watch for envelope in top right corner of Community page. It will show Number of unread emails.