topic Re: Number transfer in Get Support

Number transfer

Shannie66 — Thu, 10 Aug 2023 12:58:33 GMT

I tried transferring my number from virgin to public mobile on Monday and received nothing. @CS_Agent

Re: Number transfer

Handy1 — Thu, 10 Aug 2023 13:00:58 GMT

@Shannie66 No worries there’s a number for live support to give status update or re trigger the port request will send you it private message . As we not allowed to post it here . And get it fixed

Re: Number transfer

Lexy_23 — Thu, 10 Aug 2023 13:02:38 GMT

Hi, Have you tried visiting a Public Mobile in-person location near you? For example, when I transferred my phone number to public mobile I did it in a Walmart.

Re: Number transfer

Handy1 — Thu, 10 Aug 2023 13:04:26 GMT

@Lexy_23 Your a long time customer like myself . I too got activated in a Walmart . But unfortunately Walmart doesn’t even sell SIM cards now more and all new activations are online now . No stores to help with this not even Koodo or Telus that still sells the SIM card . It’s up to the customer to do now

Re: Number transfer

Lexy_23 — Thu, 10 Aug 2023 13:05:23 GMT

@Handy1 Thanks for the update! I thought the option was still available since I had made the switch to PM like 2 years ago!

Re: Number transfer

Handy1 — Thu, 10 Aug 2023 13:07:13 GMT

@Lexy_23 I did mine back in2018 . But luckily you did it long enough ago your on the old $ reward’s and not the new point system

Re: Number transfer

BKNS27 — Thu, 10 Aug 2023 14:26:14 GMT

@Shannie66

Could we get more details on what you done so far during the porting process?

Re: Number transfer

Shannie66 — Thu, 10 Aug 2023 15:22:20 GMT

When I first attempted it I missed the 90 min window to validate to the transfer and just hoping to get them to try porting again and not miss the window

Re: Number transfer

softech — Thu, 10 Aug 2023 15:25:27 GMT

@Shannie66

do you have the porting team number yet? I will send you the number just in case, they can retrigger the process. Check your inbox for my message

Re: Number transfer

Handy1 — Thu, 10 Aug 2023 15:26:38 GMT

@Shannie66 Call the number I sent you in my first post to you and get it fixed . In your community inbox . Or use this link to it

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Number transfer

computergeek541 — Thu, 10 Aug 2023 15:35:27 GMT

@Lexy_23 wrote:
Hi, Have you tried visiting a Public Mobile in-person location near you? For example, when I transferred my phone number to public mobile I did it in a Walmart.

Handy1 is correct that there are no longer any retail locations that handle locations. However, even back when in-store activations were done in-store, none of these locations were equipped to provide any assistance to existing Public Mobile customers.

Re: Number transfer

Priority — Thu, 10 Aug 2023 20:04:51 GMT

Virgin, Lucky, and Bell ask for a 'Full Name' in the required details to Submit a Port Request.

Please keep in mind, this 'Full Name' should not be your name but the provider of which your leaving so in this case PUBLIC MOBILE all capital. Otherwise they don't know what provider your porting from and are unable to send the Port Request message.