topic Re: Number transfer in Get Support

Number transfer

Greg_Attridge23 — Thu, 10 Aug 2023 15:22:22 GMT

I recently transferred my number but am unable to make text messages or receive them even after the 5 hour mark

Re: Number transfer

Handy1 — Thu, 10 Aug 2023 14:29:57 GMT

@Greg_Attridge23 Have you rebooted the phone . ? Also did you receive text from old provider to confirm you wanted to port . If so you may need support to re provision the sim for you

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Number transfer

BKNS27 — Thu, 10 Aug 2023 14:46:21 GMT

@Greg_Attridge23

I hope you replied with YES confirming you were porting your number over to PM with the old SIM in your phone.

If you didn’t, you will need to restart the porting process. A CS_Agent will do that for you.

If you did reply, just reboot your phone by powering off then power back on.

Re: Number transfer

hairbag1 — Thu, 10 Aug 2023 14:49:43 GMT

@Greg_Attridge23

here's some info on troubleshooting your very issue...https://www.publicmobile.ca/en/bc/get-help/articles/number-transfer-port-troubleshooting

Re: Number transfer

Priority — Thu, 10 Aug 2023 19:51:45 GMT

Change the Number on your Public Mobile Account back to a new one here:

https://myaccount.publicmobile.ca/en/account/profile/update/phone-number

After you've updated your Phone Number, resubmit the Port Request again and Follow all the steps following this link:

https://myaccount.publicmobile.ca/en/account/profile/transfer-phone-number

Put your old Providers SIM Card back into your phone and reply Yes to the Port Request text within 30 minutes.

Keep your old providers SIM inside your phone until it loses reception and than your Public one will be fully functional with your number ported over successfully.