topic Re: unfair change to points system in Get Support

unfair change to points system

fredwang — Thu, 10 Aug 2023 13:28:21 GMT

I have 6 dollars reward per month, now I only get 5% points (0.75points) . when my little son (12 years old) choose points( he think that is extra bonus), Public mobile give my account lifetime 43 points . today I find this unfair change, we already lost 6$x8 months=48dollars, how to get back reasonable reward !!! thanks

Fred

Re: unfair change to points system

Handy1 — Thu, 10 Aug 2023 13:34:44 GMT

@fredwang Sorry if you switched to the new point system from old $ rewards it’s a one way street and no going back to the old rewards . But with points you will still get 10 points every year (on anniversary)for loyalty and points for paying bill and 1 point for each friend referral. Also if you want to help in community you can earn points to here’s how

By participating , reading and helping others with questions . And learning and sharing and good things will happen

ranked chart here

Re: unfair change to points system

softech — Thu, 10 Aug 2023 13:52:51 GMT

@fredwang wrote:
I have 6 dollars reward per month, now I only get 5% points (0.75points) . when my little son (12 years old) choose points( he think that is extra bonus), Public mobile give my account lifetime 43 points . today I find this unfair change, we already lost 6$x8 months=48dollars, how to get back reasonable reward !!! thanks
Fred

@fredwang sorry, there is really no way to go back to the legacy rewards system once you migrated

Re: unfair change to points system

fredwang — Thu, 10 Aug 2023 13:43:34 GMT

thank your help

10 points for anniversary, we get only 5 % reward, exclude same referral friend, whole year we lost 60 dollars (points). loyalty recognition increase every year. not equal ! big loss

Re: unfair change to points system

softech — Thu, 10 Aug 2023 13:45:31 GMT

@fredwang it is true with the new Public Points, you are earning less 😞 It is unfortunate your son changed it by mistake. Some migrated and ask the same question, but it was confirmed thre is really no way to go bac kto the legacy system .

Re: unfair change to points system

fredwang — Thu, 10 Aug 2023 13:45:58 GMT

but should be fair and equal

Re: unfair change to points system

fredwang — Thu, 10 Aug 2023 13:49:45 GMT

we use public mobile 5 years, to old customer , points system is not equal reward

Re: unfair change to points system

fredwang — Thu, 10 Aug 2023 13:51:25 GMT

thanks

Re: unfair change to points system

softech — Thu, 10 Aug 2023 13:53:32 GMT

@fredwang wrote:
but should be fair and equal

@fredwang

many businesses upgrade their rewards system and most of those new rewards systems are not as good as the old one. Businesses usually just announced new rewaards system push you over to the new one with no choice (like Starbucks, Tim Hortons, McDonlad's, etc). One thing Public Mobile did different and better than those others was that they let you stay on the old one and only choose to move on to your new one yourself

Again, it was unfortunately your son chose to migrate to the new one. PM has made it clear that there is no return once you migrated. There was an extra prompt you need to accept and click YES before you migrated and your son accepted that.

Re: unfair change to points system

Handy1 — Thu, 10 Aug 2023 13:53:31 GMT

@fredwang I agree with you 100% . But unfortunately it’s just the way it is . And all new activations today are on the points system also

Re: unfair change to points system

fredwang — Thu, 10 Aug 2023 13:55:19 GMT

we learn lesson ! whatever, thanks

Re: unfair change to points system

hTideGnow — Thu, 10 Aug 2023 14:00:11 GMT

HI @fredwang

it is a costly lesson. But how your son has access to your PM account? You need to talk to him and e him and let him know he screwed up

Re: unfair change to points system

fredwang — Thu, 10 Aug 2023 14:07:48 GMT

he want more data to purchase through account, it is Dec 20th 2022, he did it , I do not know public mobile has the points system . we know only money reward

Re: unfair change to points system

fredwang — Thu, 10 Aug 2023 14:18:24 GMT

what is phone draws ?

Re: unfair change to points system

softech — Thu, 10 Aug 2023 14:18:33 GMT

hi @fredwang there is a slight upside to the new rewards. Use the points to redeem add-ons. It is around 33% cheaper to redeem than using cash to buy

and you can try your luck to use 1 Point to enter the draw. If ever you win a phone, it will be better than staying in the legacy system

Re: unfair change to points system

fredwang — Thu, 10 Aug 2023 14:19:58 GMT

what is use 1 Point to enter the draw

Re: unfair change to points system

Handy1 — Thu, 10 Aug 2023 14:21:15 GMT

@fredwang Every once in awhile they have a iPhone to win and you can enter the draw with using 1 point to participate in hopefully winning a phone

Re: unfair change to points system

Handy1 — Thu, 10 Aug 2023 14:26:28 GMT

@fredwang Another good thing about points over $ rewards are . If you ever have more friend referrals then what your plan cost . Say you’re on the $15 plan and have 20 friend referrals. . That would cover cost of plan . On $ rewards it’s paid and used up .and you in a way lose $5 rewards but with points you would just use the 15 points and and continue to save the extra 5 points ($5)

Re: unfair change to points system

hairbag1 — Thu, 10 Aug 2023 14:28:47 GMT

@fredwang

here's some info you should have...

https://www.publicmobile.ca/en/bc/get-help/articles/public-points

https://www.publicmobile.ca/en/bc/get-help/articles/redeeming-public-points

Re: unfair change to points system

LitlLdy — Thu, 10 Aug 2023 14:35:43 GMT

@fredwang wrote:
he want more data to purchase through account, it is Dec 20th 2022, he did it , I do not know public mobile has the points system . we know only money reward

@fredwang ,

Just in case no one has told you or if you haven’t read it… if you need more data again any Canadian data add-ons purchased now expire 30 days after purchasing!