topic Re: How do I activate the second SIM card? in Get Support

How do I activate the second SIM card?

Vivian_1880 — Thu, 10 Aug 2023 12:21:54 GMT

Hello! I was out of Canada for 2 months and just came back, unfortunately I lost my first SIM card, I have the second SIM card which was given by public mobile before. I never used it. I am trying to activate the new SIM card, how do I do it? Thank you!

Re: How do I activate the second SIM card?

Handy1 — Thu, 10 Aug 2023 12:25:37 GMT

@Vivian_1880 So are you trying to replace the sim for an existing account if so don’t activate it and just SIM card swap the number in your my account profile page . If you’re just trying to create a new account . You will need to use a different email then the one you used before

SIM SWAPPING profile tabs

Note only do this on lap top or computer/ not mobile device

Re: How do I activate the second SIM card?

Vivian_1880 — Thu, 10 Aug 2023 12:41:38 GMT

Thank you very much! I guess I just need to go to my account, and change the SIM card number, I will try it now! Thank you!

Re: How do I activate the second SIM card?

Vivian_1880 — Thu, 10 Aug 2023 12:56:23 GMT

Thank you so much! It works! ❤️❤️

Re: How do I activate the second SIM card?

Handy1 — Thu, 10 Aug 2023 12:57:37 GMT

@Vivian_1880 Yay . Happy you got it all sorted out 🙂