topic Plan didn’t update upon renewal in Get Support

Plan didn’t update upon renewal

Miralidston — Thu, 10 Aug 2023 12:24:49 GMT

I received a promo text on July 26th 2023 offering 50gb of 5g speed data for 65$ and I opted in. I received a text back saying it would update my plan on the following renewal date. My plan renewed on July 31 but my plan never changed. I only noticed this morning when I received a text saying I had used 75% of my data

Re: Plan didn’t update upon renewal

Handy1 — Thu, 10 Aug 2023 12:28:43 GMT

@Miralidston First check like this . And also note there’s the same plan right now for 50GB for $55 30 days 5G service or if you opt in for 90 days it’s $150 for 150 GB 90 day 5G service .. but if something is a miss please submit ticket with support to investigate for you

Try again incognito/private mode

And or lap top /computer

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info

link to support

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Plan didn’t update upon renewal

Miralidston — Thu, 10 Aug 2023 12:34:41 GMT

Unfortunately still not showing. How do I go about submitting a ticket?

Re: Plan didn’t update upon renewal

Handy1 — Thu, 10 Aug 2023 12:35:35 GMT

@Miralidston here’s how

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Plan didn’t update upon renewal

Miralidston — Thu, 10 Aug 2023 12:36:38 GMT

Thank you!

Re: Plan didn’t update upon renewal

computergeek541 — Thu, 10 Aug 2023 15:57:35 GMT

self solution removed

Re: Plan didn’t update upon renewal

Priority — Thu, 10 Aug 2023 20:10:10 GMT

Those text messages have alot of issues when it comes to making changes on your Account.

The best way to change your Plan is to schedule for it to change within Subscription & Overview Settings on the App, everytime I've scheduled one there it has always worked without failure.

You could also message the Customer Support Agent and see if they can change your Plan for you, considering you'll have a screenshot of the text you replied for confirmation of the change that didn't happen, they might be willing to do something for you.